I called someone again this morning and they were extremely helpful regarding my order of iphone 15 PM in white.
He’s informed me that all orders will be showing as open orders until the phone has been physically picked and is being transported by DPD. Until that status changes, they cannot see where your phone is physically sitting in the queue.
He told me that the 28 days should be what I stick to, however apple tend to overcompensate and he’s under the impression that I will get the phone in a couple of weeks.
If you’ve been told 28 days when ordering, I would expect delivery up until the 28th day.
I’ve asked about being made a priority since I was messed around by EE so much over the weekend, but there is nothing they can do to bump you up in the queue to receive the device quicker.
Unfortunately, I think those of us that have been told 28 days will just need to sit tight and wait. Seems to be out of EE’s hands at the current time.
As i said, he’s under the impression that the 28 days will be overcompensation to keep people happy, and seems to be worst case scenario. They also cannot look at what the timeframe was when you placed the order, only the current time frame, which for every single phone is now at over 28 days.
