Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking.
I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders.
Lack of training.. They've bought hundreds of extra staff in for OT yet there's no continuity across departments. It's a classic case of agents not being able to have the difficult conversation with customers. I also think incentive bonuses such as commission is at play too.. sign as many people up and get ££ extra on your payslip.
Same here, spoke to CS on chat and he says you should manage your expectations, my order is "open" that's all that they can confirm. He said delivery will likely be after the launch day. I ordered on Friday as well!
