iPad cellular signal not working

Peggy14
Investigator
Investigator

‎23-09-2023 01:11 PM

Hi guys

i have an 8th gen iPad with cellular, mainly for use at work

After the last update I have been unable to connect to mobile signal. I have tried all the iPad answers to reset the network settings but to no avail. I’m just getting aggravated as I’m paying for a system that I cannot use

please help

 

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14 REPLIES 14
Christopher_G
EE Community Support Team

‎23-09-2023 02:51 PM

Hi @Peggy14 

Welcome to the community.

What happens when you manually search for the EE network?

Chris

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Peggy14
Investigator
Investigator
In response to Christopher_G

‎23-09-2023 04:01 PM

Hi Chris,

if I try to search for a signal via Settings> Mobile Data, I get a screen that shows Select Network Provider and lists GigSky, RedteaGO, Truphone and other. If I click on other it asks me to Set up Mobile Service, either transfer from Nearby iPad or using QR code, neither of which I have.

Am totally confused, any help greatfully appreciated 

 

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Christopher_G
EE Community Support Team
In response to Peggy14

‎24-09-2023 08:51 AM

Do you have a physical SIM, or were you using an eSIM, @Peggy14?

Chris

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Peggy14
Investigator
Investigator
In response to Christopher_G

‎24-09-2023 09:13 AM

Using  a physical sim bud

even tried removing and replacing the sim but to no avail 

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Christopher_G
EE Community Support Team
In response to Peggy14

‎24-09-2023 09:16 AM

Does the SIM card work in another device, @Peggy14? Just trying to find out if this could be a problem with the SIM.

Chris

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Peggy14
Investigator
Investigator
In response to Christopher_G

‎24-09-2023 09:49 AM

Just tried sim in phone and no signal at all

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Christopher_G
EE Community Support Team
In response to Peggy14

‎24-09-2023 09:52 AM

OK, thank @Peggy14 

Seems like it could be a problem with the SIM. I recommend speaking to our Mobile Care team so they can check your account for you.

Chris

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Maxpower1
Contributor
Contributor

‎12-01-2024 12:21 PM

I’m having exactly the same problem, only getting the same networks you get.p on my phone and iPad.

EE were unable to help so passed it up to second level, guy answered the phone said he would be with me in 2 minutes, never heard another thing. I even took my IPad in Apple Genius Desk and they couldn’t find why it was not working properly.

Strangely it started working a few days later, but now the same thing has happened again. I know it’s not my phone as I have a dual sim setup and the other companies sim works fine.

i have tried 3 EE sims just to eliminate that as the problem.

its a nightmare. 

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Maxpower1
Contributor
Contributor

‎12-01-2024 12:23 PM

Please see my posting above. I have eliminated the sims by trying 3 new ones.

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