Blacklisted phone - no reason

Nicola2483 · ‎10-08-2025

Hi so my phone just stopped working , I rang EE to see what the issue was they said my phone has been black listed but there is no reason listed , bill our paid phones not reported lost or stolen .
I need the phone for work but I need to travel tomorrow.
I have to ring back tomorrow but I have no signal … because the phone has been blacklisted .

has any one had this ?

rkelly1 · ‎10-08-2025

Is the phone originally yours through a contract? If it is registered on your account and it has been blacklisted in error it can be removed by customer services.

If it is a second hand device it could be reported lost/stolen by the original owner.

View solution in original post

rkelly1 · ‎10-08-2025

Is the phone originally yours through a contract? If it is registered on your account and it has been blacklisted in error it can be removed by customer services.

If it is a second hand device it could be reported lost/stolen by the original owner.

XRaySpeX · ‎10-08-2025

Check it out on CheckMEND & see who's blacklisted it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Nicola2483 · ‎10-08-2025

Hi yes it’s mine , upgraded this year 🙂