Apple Devices

Resolved! Trade in

I have sent back my old phone as a trade in on the 14 Oct 2024 and I keep getting messages to say you haven’t received it. I have proof of return/postage.

Resolved! Transfer IPhone data

Do you need access to WIFI to transfer data?just go a new iPhone 16 and need to transfer from my old iPhone 11.Is there a way round this?

Subscription not found

I recently switched from BTTV and broadband to EETV and broadband. The TV box works fine. My issue is that when I open the EETV app on my phone I get an error msg AJ910. I can use the app and have paired it to the new box but I can’t ask the box to ...

Apple Watch confusion in store

Been into local EE store. Wanted to add Apple SE to my plan and give the watch as gift. Had 2 staff say the person receiving the gift cannot use watch for calls and that I am the only one that can. 2 others have told me the person receiving can use i...

Apple Watch No Connection error

My Apple Watch is connected to my mobile but says no connection within the mobile data section on my watch. I’ve tried to restart both but still the same issue. Any ideas how to resolve as I’ve tried everything suggested?

Apple Watch series 10 preorders from EE

Any news on Apple Watch series 10 preorders from EE?

Resolved! Trade In Issues

Hey everyone!So I recently upgraded to the IPhone 16.And I opted for the Trade In. I’ve had the phone nearly a month, and sent my phone back over two weeks ago.And I don’t seem to have received any form of credit, and my bill hasn’t been altered to r...

Apple Watch Ultra 2 - Mobile Service Activated With No Connection

Good Morning,I recently purchased the Ultra Watch 2 with an EE sim. It is paired to my phone with no issues and the mobile service has all been activated, but the watch never has connection.Has anyone else experienced this? EE 1st line support tried ...

EE Blacklisted my iphone by mistake

Hi all, i live in Sweden, and 3 weeks ago my phone lost network, after a lot of investigations with Apple and my mobile operator in Sweden, they discovered that my phone got blacklisted by EE, nobody know why, i bought my phone ( iphone 14 pro ) new ...

Update Carrier Settings

Hi,Ever since updating to IOS 18anytime I go to settings-general-about,I get this message?is anyone else experiencing this, I’ve clicked to install the update and it keeps happening, I am using an EE ESim