Apple Devices

"Device isn't eSim compatible" despite being compatible

I'm trying to set up eSim via the EE app on an iPhone 13 Pro, however it simply says "Your device isn't eSIM compatible" and offers me to do something else. I have the latest iOS, no pending carrier updates, reset my network settings and restarted th...

I bought an iPhone and received a nerf gun

I bought an iPhone 16 in store from the EE shop. 3 days later I received a toy nerf gun from DPD, I took it into the store and explained what had happened, they keep directing me to customer service, customer service keeps directing me to the store, ...

Resolved! Iphone 12 promax call issues

My IPhone 12 failed under warranty i asked EE to replace the phone, but they insisted in taking it to Apple, which i did and Apple replaced the logic board.Originally, i had an e sim, but this has been removed when repaired. I checked on EE website t...

iCloud Private Relay - How it might impact your online experience

iCloud Private Relay iCloud Private Relay is a new service being offered as part of an iCloud+ subscription that will allow any customer with a device on iOS 15, iPadOS 15 or macOS Monterey to connect and browse the web more privately. It works b...

iPhone pro Max 16 faulty

Hi - I upgraded to an iPhone 16 Pro Max and when transferring my old iPhone to the new one it got overheated and is now stuck in a loop where I am unable to swipe up. I have a virtual Sim so whilst the phone number/esim has transferred over to the n...

Iphone 16 won't work out of the box and now I can't call EE to tell them

Hi all,I have recently upgraded to an iPhone 16 pro max. I got this out of the box, began the setup and now it is stuck on the 'Hello' page. When I swipe up it shows the keypad for a split second before disappearing. It is also impossible to turn the...

Resolved! Link an Apple Watch

I’ve got a sim only plan with EE and got an iPhone 15 pro max.Ive been looking at buying an Apple Watch with cellular. Can I just not link the two devices on my sim only plan or do I need to buy a separate plan for this? I’m buying the Apple Watch ou...

Pre planning to get an Apple watch

My contract has come to an end and I'll be buying an apple phone outright so I only need a SIM only deal. I obviously have to purchase this new deal quickly otherwise I'll be paying a lot of money. However I will eventually be buying an apple watch a...

Transferring SIM to eSIM from US iphone 11 to US iphone 16

My iphone 16 says "inelligible for eSIM transfer" - any idea why?cheers, kid b

Resolved! Esim transfer complete

Recently bought a new IP16, had to transfer the esim, tried the posted ways and traditional ways but was not successful as my account had some issues. Spoke with Jason, customer service, on the phone, kudos to him for taking the time and effort to he...

Apple Devices

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