Apple Devices

Resolved! Cant unlock old iPhone

Read morei have an old iPhone 3GS locked to the Orange UK carrier, but from what ive searched, that carrier turned into EE. so, i tried unlocking it online via the website but its been 3 days and it just says "we're busy unlocking your device, check ...

New phone

So I’ve just bought the iPhone 15 the problem with it, not the fact that it took over 5 times for me to actually set up the phone because it kept being slow and just loading for a long time but that I noticed that some of my data from my apps haven’t...

Resolved! Home Screen

Myself and partner both have an iPhone 14, my partner can turn mobile data on and off from the Home Screen. When I try to do it I can turn it on from the home screen but to turn it off I have to go into the settings in the mobile data and turn it off...

Personal Hotspot

My personal hotspot is no longer working, it says to get in contact with EE to enable it but it says nothing on the website about it. I’ve never had this issue before, what is going on?

Delivery

Ordered an IPhone 16 Pro Max yesterday and the delivery driver knocked on my door today and asked for the pin I was supposed to be send and the pin never got sent to my number or email address like it said it would and so my delivery got denied and c...

Resolved! Old number ported across, but iPhone has retained new sim number

I’m having a similar problem, a few months back had a temporary SIM whilst my old number was being ported from BT to EE. Most of the time it’s fine but some of my contacts say the temporary SIM number shows up when I text them. I did read the other p...

Resolved! Apple Activiation Lock

Hello!One of our work mobiles has been locked out and we need to unlock it with apple, however apple are requesting proof of purchase for it.The phone is on a 24 month contract and they won't accept proof of contract. Any ideas on what I can provide ...

Resolved! “Your Smart Watch has had a problem downloading the eSIM, and EE Plan Expired

So here's my saga...I have iPhone (phone1) paired to my Watch Ultra 2. I added Mobile Data Phone plan earlier this week, no issue. eSim downloaded and text to confirm the £7 charge is already part of my mobile plan. This has worked since.Three days ...

Resolved! Apple E-Sim Plan only for child's watch

We have purchased an Apple Watch SE GPS + Celluar for our son. For safety reasons, we would like to add an e-sim to his watch so we are able to track his live location.Please can somebody explain the process? Can an e-sim be loaded directly to his wa...

Apple TV included subscription…..how can I access?

Hi I’m new to EE and have just taken the Apple sim only that includes watch sim and Apple TV. I can’t work out how to access the Apple TV, am I missing something really obvious?

Apple Devices

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