Forum Posts

Resolved! Facetime & iMessage activation paused

Hi,I am aboard and switched my EE SIM card to my older iPhone. FaceTime and iMessage activated with no problem.But I needed to switch my EE SIM card to my main iPhone and placed it back to older one (silly action I know).And my FaceTime and iMessage ...

Panda5432 by Valued Contributor
  • 558 Views
  • 6 replies
  • 0 Helpful

iMessages

I’m baffled. My iPhone sends iMessages to many other iPhones, via data and WiFi connection but there is one phone it won’t send to as anything other than SMS. It’s an iPhone, it’s 3 years old, it’s on a sky mobile package. Why is this?

DaveK18 by Explorer
  • 318 Views
  • 4 replies
  • 2 Helpful

"Device isn't eSim compatible" despite being compatible

I'm trying to set up eSim via the EE app on an iPhone 13 Pro, however it simply says "Your device isn't eSIM compatible" and offers me to do something else. I have the latest iOS, no pending carrier updates, reset my network settings and restarted th...

nitlix by Investigator
  • 704 Views
  • 9 replies
  • 3 Helpful

I bought an iPhone and received a nerf gun

I bought an iPhone 16 in store from the EE shop. 3 days later I received a toy nerf gun from DPD, I took it into the store and explained what had happened, they keep directing me to customer service, customer service keeps directing me to the store, ...

Resolved! Iphone 12 promax call issues

My IPhone 12 failed under warranty i asked EE to replace the phone, but they insisted in taking it to Apple, which i did and Apple replaced the logic board.Originally, i had an e sim, but this has been removed when repaired. I checked on EE website t...

Bale56 by Explorer
  • 532 Views
  • 3 replies
  • 3 Helpful

iCloud Private Relay - How it might impact your online experience

iCloud Private Relay   iCloud Private Relay is a new service being offered as part of an iCloud+ subscription that will allow any customer with a device on iOS 15, iPadOS 15 or macOS Monterey to connect and browse the web more privately.   It works b...

LAURA_MCW by Former EE Community Manager
  • 21983 Views
  • 25 replies
  • 11 Helpful

iPhone pro Max 16 faulty

Hi - I upgraded to an iPhone 16 Pro Max and when transferring my old iPhone to the new one it got overheated and is now stuck in a loop where I am unable to swipe up.  I have a virtual Sim so whilst the phone number/esim has transferred over to the n...

Chadjo76 by Visitor
  • 498 Views
  • 1 replies
  • 1 Helpful

Resolved! Link an Apple Watch

I’ve got a sim only plan with EE and got an iPhone 15 pro max.Ive been looking at buying an Apple Watch with cellular. Can I just not link the two devices on my sim only plan or do I need to buy a separate plan for this? I’m buying the Apple Watch ou...

Sunny37 by Visitor
  • 526 Views
  • 2 replies
  • 1 Helpful