White Screen of death transfer

[JannieMac]

Hi

Would Anyone be able to give me some pointers please?  iPhone 13 Pro bought reconditioned about a year ago dealt me the white screen of death a few days ago.  Despite valiant attempts it couldn’t be reset, so I’ve bought another reconditioned phone, a 14 this time.  Here’s where it gets tricky… the 13 is simless and because of the white screen I can’t get the data to transfer.  Because of the outage I obviously can’t get anyone in EE to help.

Anyone any ideas how to get round this?

[Schockwave]

Hello @JannieMac ,

Welcome to the community, 

Do you mean your old phone had an ESim or did it have a physical SIM card?

[JannieMac]

Thanks @Schockwave 

Sorry, that was a bit vague, the old phone had an eSIM 

[Schockwave]

@JannieMac , if you go to your EE App, click on the icon top right, click on it and then scroll down to device and settings, scroll down to replace Sim/eSim you should be able to get one there, or go to an EE store with photo ID you should be able to do it there.

[JannieMac]

Many thanks, I’ve a trip planned to the local store tomorrow…my brain is frazzled!

[Leanne_T · Accepted solution]

Morning @JannieMac 

Thanks for coming to the community. 

The EE Store guides will be happy to help you with a replacement SIM card or eSIM to use in the iPhone 14 and help you get this set up.

If you have any further questions please let us know 🙂

Leanne.