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White Screen of death transfer

JannieMac
Investigator
Investigator

Hi

Would Anyone be able to give me some pointers please?  iPhone 13 Pro bought reconditioned about a year ago dealt me the white screen of death a few days ago.  Despite valiant attempts it couldn’t be reset, so I’ve bought another reconditioned phone, a 14 this time.  Here’s where it gets tricky… the 13 is simless and because of the white screen I can’t get the data to transfer.  Because of the outage I obviously can’t get anyone in EE to help.

Anyone any ideas how to get round this?

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Morning @JannieMac 

Thanks for coming to the community. 

The EE Store guides will be happy to help you with a replacement SIM card or eSIM to use in the iPhone 14 and help you get this set up.

If you have any further questions please let us know 🙂

Leanne.

View solution in original post

5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

Hello @JannieMac ,

Welcome to the community, 

Do you mean your old phone had an ESim or did it have a physical SIM card?

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Thanks @Schockwave 

Sorry, that was a bit vague, the old phone had an eSIM 

@JannieMac , if you go to your EE App, click on the icon top right, click on it and then scroll down to device and settings, scroll down to replace Sim/eSim you should be able to get one there, or go to an EE store with photo ID you should be able to do it there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Many thanks, I’ve a trip planned to the local store tomorrow…my brain is frazzled!

Leanne_T
EE Community Support Team

Morning @JannieMac 

Thanks for coming to the community. 

The EE Store guides will be happy to help you with a replacement SIM card or eSIM to use in the iPhone 14 and help you get this set up.

If you have any further questions please let us know 🙂

Leanne.