Stolen phone

[Jackt2849592]

I bought a phone from Apple about a year ago and my gf at the time was using it. We have since broke up and she has took the phone with her and is refusing to pay for it. How do I blacklist the phone so she can't use my phone without my permission. She has set it up with her Apple account so I can't use find my iPhone to block the phone and Apple have said to contact the provider which I know is EE. I still have receipts for the phone all in my name as proof of ownership any help would be great !

[Chris_B]

@Jackt2849592  If you gifted her this device the phone is hers not yours.     You might of purchased it but if you gifted her the device it’s a gift. 

[XRaySpeX]

@Jackt2849592 : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

[Chris_B]

@XRaySpeX  Only if the phone number used with that device is registered to @Jackt2849592  ie it’s on his account.   If the number is registered to the ex girlfriend account then it’s her account it’s registered to and EE can not blacklist it.    But if the device was ever used with a number registered to @Jackt2849592  then yes it could be blacklisted.    The biggest problem if the device was gifted to the ex girlfriend as that’s a gift and @Jackt2849592  has no right to the device as it’s a gift.   

[XRaySpeX]

@Chris_B : Only you have contended it was a gift. The OP never implied that.

The OP states that "she is refusing to pay for it". Either:

1. It is on her a/c & she is refusing to pay what she herself owes. Then it wouldn't be a problem for the OP. It is entirely her look-out.
2. It is on OP's a/c.& she is refusing to pay what OP owes. Then EE can block it

[Chris_B]

@XRaySpeX  OP hasn’t said anything to say it wasn’t.    The phone was also purchased from Apple so it’s not about not paying EE for the device.  so it’s just the sim and that could be on her EE account again we don’t know.  EE can not block a device if it’s on someone else’s account especially if it hasn’t been used on the OP account with a number that they pay for.   

[Peter_W · Accepted solution]

Good morning @Jackt2849592.

Welcome to the Community!

As @Chris_B has mentioned here, if the phone and the SIM she was using were provided by us directly, then you can absolutely request a block on both the SIM and the handset. 

We can only do this to handsets we have directly supplied though, as otherwise the IMEI is not logged on your account.

If she is using a separate SIM and the handset is from elsewhere, then I'm afraid it's not something we can help with.

Peter