Sim registered but not working
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04-10-2022 05:50 PM
Why is my sim on my new phone not working. It’s been 24 hours
Solved! See the answer below or view the solution in context.
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05-10-2022 08:13 AM
Welcome to the community.
Could you try restarting your phone please?
Let us know if it's working this morning.
Chris
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05-10-2022 08:13 AM
Welcome to the community.
Could you try restarting your phone please?
Let us know if it's working this morning.
Chris
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05-10-2022 08:17 AM
Thank you it worked 👍
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05-10-2022 08:22 AM
Great stuff, thanks for letting me know, @Pearlsaddington. 🙂
Chris
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05-10-2022 08:34 AM - edited 05-10-2022 08:36 AM
I have this issue too.
I have tried restarting my phone 4 times, I am currently roaming in Europe and if I try to call any support numbers I get the message: "calls to this number are barred".
Some other things I have recently transferred my number from Vodafone. I have also tried live chat but the pop up box does not appear on phone or laptop so I am completely stuck.
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05-10-2022 08:39 AM
Hi @Mv7400
Welcome to the community
Did you register the SIM card while you were in the UK?
Is roaming and international calling enabled in the parental and data controls section of your My EE account?
Chris
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01-11-2022 08:21 AM
Hi
I’ve tried switching the phone off and on and there’s no joy. I have also cleaned the sim
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01-11-2022 08:27 AM
Hi @Tass4111
Welcome to the community.
What was the reason for getting your SIM card? Is it a replacement? Are you in the UK at the moment?
Chris
