Issues setting up cellular data on Apple Watch

Dan478 · ‎07-12-2025

Any suggestions on what the issue might be here? I have contacted EE on 150 but the advice was a bit un clear. I tried to visit a store today but they said they would be unable to help in person as they don't have details in store. I go through the stages and it seems to be working until the final step?

Chris_B · ‎08-12-2025

@Dan478 Did you tell them the error code 012 ? Only EE can rectify this. Ask to speak with the Apple Watch team.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Northerner · ‎08-12-2025

Hi @Dan478

Are you an EE pay monthly customer with an iPhone plan or entitlement.

Are you in the UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Dan478 · ‎08-12-2025

Hi @Northerner

Yes on a 24 Month contract with Apple iPhone

Chris_B · ‎08-12-2025

@Dan478 Did you tell them the error code 012 ? Only EE can rectify this. Ask to speak with the Apple Watch team.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.