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Community Activity
Still getting contact and bill queries for ended contact
I'm still getting contact from EE regarding a contact I ended many months ago. I've cancelled the DD and still getting letters saying I must reinstate it. Trying to find an email contact as phoning is not easy with work commitments. Obviously my a...
Sony unauthorised payments
Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...
Inclusive Extra Inclusive Extra ROAM ABROAD Pass
I want to just add it and be able to use my Internet in USA
Obtain a copy of contract that I signed over the phone
Hi,I went through an upgrade and the EE call centre person guided me through the contract details but the one I have been placed on does not match what I agreed to. How do I find/request a copy of the call transcript and the contract that I signed di...
Apple Watch plan doesn’t work
Hi,I’ve got the Apple Watch Ultra 2 I’ve signed up in the app for the watch plan but it says it’s expired and when I click for more information it is just blank (as in the screenshot above). The watch shows there is no plan set up. I’ve tried it mor...
Roaming Issues in Malta
I have a Roaming Contract with EE for the EU. I have recently been in both Austria and Slovakia without issues. I arrived in Malta a few days ago and needed to make some urgent calls yesterday, both local and to the UK. All calls were blocked. I trie...
Smart Benefits: TNT Sports on discovery+, how to activate?
Hi,I recently changed my smart benifit from Apple One to TNT Sorts on discovery. A few days on and I still have no way of logging in/activating TNT. EE stopped my Apple One access imediately. How lond should the change take?Thanks,Matt
Resolved! upgrade cancelled
Hi,Logged into EE website as i knew i was able to upgrade, went through the process chose a new phone and airtime, added a trade in which it accepted and went through all of the other bits to finish the order, recieved email to say the order is recei...
Resolved! NOWTV Wrong email
Wonder if anyone could help me here as I’m started to get some what frustrated with this. So I currently have NOWTV on my ee box being billed by ee! My NOWTV was already signed in on my box. When I went to check my account on the tv app I can see tha...
Trials contact
Hello - how do I get in touch with the Trials team? The contact centre say they don’t exist and chat can’t help either. Thank you
