Not letting me sign in

[Youngie79]

I have had Apple Music for a while now. But it's has now signed me out saying I need to sign up again? When I do it says I cannot use my phone number? I have Apple Music as free add on. I've contacted Apple but they are saying i would need to sign in with an email. But it's asking for a phone number. So what am I supposed to do?

 

[Chris_B]

@Youngie79    Are you using a iPhone ? If you are are you not logged in to your Apple account on that device?   

 Your number is already registered against an Apple account so you can not create a new account with that number 

[Youngie79]

No I have Samsung s24 ultra not an iPhone

[Chris_B]

@Youngie79   What does it say on your EE account under add ons ?  Post a picture of this add on. 

[mdnn85]

Have you tried requesting a password reset using the email address that is registered to your EE account? If Apple Music is a free add-on through EE they may have set it up using the email address they hold for you, I may be wrong but I don't think you can set up an Apple ID with just a phone number?

[Youngie79]

It's still not working. You have to put your mobile number in not email as
its through EE. I have even tried to reset my password but error keeps
coming up. See attached

Kind regards
SCOTT YOUNG

[Rach_H]

I'd recommend giving our team a call @Youngie79, and they will be able to take a look into this for you.

Rach