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Not letting me sign in

Youngie79
Investigator
Investigator

I have had Apple Music for a while now. But it's has now signed me out saying I need to sign up again? When I do it says I cannot use my phone number? I have Apple Music as free add on. I've contacted Apple but they are saying i would need to sign in with an email. But it's asking for a phone number. So what am I supposed to do?

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Youngie79    Are you using a iPhone ? If you are are you not logged in to your Apple account on that device?   

 Your number is already registered against an Apple account so you can not create a new account with that number 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
No I have Samsung s24 ultra not an iPhone
Chris_B
EE Community Star
EE Community Star

@Youngie79   What does it say on your EE account under add ons ?  Post a picture of this add on. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
mdnn85
Investigator
Investigator

Have you tried requesting a password reset using the email address that is registered to your EE account? If Apple Music is a free add-on through EE they may have set it up using the email address they hold for you, I may be wrong but I don't think you can set up an Apple ID with just a phone number?

It's still not working. You have to put your mobile number in not email as
its through EE. I have even tried to reset my password but error keeps
coming up. See attached

Kind regards
SCOTT YOUNG
Rach_H
EE Community Support Team

I'd recommend giving our team a call @Youngie79, and they will be able to take a look into this for you.

Rach