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Not letting me sign in

Youngie79
Investigator
Investigator

I have had Apple Music for a while now. But it's has now signed me out saying I need to sign up again? When I do it says I cannot use my phone number? I have Apple Music as free add on. I've contacted Apple but they are saying i would need to sign in with an email. But it's asking for a phone number. So what am I supposed to do?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Youngie79    Are you using a iPhone ? If you are are you not logged in to your Apple account on that device?   

 Your number is already registered against an Apple account so you can not create a new account with that number 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
No I have Samsung s24 ultra not an iPhone