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Replacement Iphone

kayleejrt
Explorer

‎06-04-2025 04:30 PM

I have been sent out a replacement iPhone 14 pro max as mine was broken. It wont switch on its been on charge for hours I've also tried doing the reboot that was mentioned on here but nothing is working.

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎06-04-2025 04:48 PM

Hi @kayleejrt 

If this was an insurance replacement you'll need to speak to your insurers tomorrow.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Chris_S
EE Community Support Team

‎07-04-2025 09:37 AM

Hi @kayleejrt  Does a charging light or symbol appear on your phone when you plug it into your charger?

Have you tried using a different charger?

Chris S

0 Helpful
kayleejrt
Explorer
In response to Chris_S

‎07-04-2025 06:08 PM

nothing comes up and yes i have.

0 Helpful
Katie_B
EE Community Support Team
In response to kayleejrt

‎07-04-2025 06:51 PM

Thanks for getting back to us @kayleejrt.

If you have tried another charger and socket and still experiencing this, I'd recommend getting in touch so our insurance team can investigate this further. 

Katie

0 Helpful