Replacement Iphone

kayleejrt · ‎06-04-2025

I have been sent out a replacement iPhone 14 pro max as mine was broken. It wont switch on its been on charge for hours I've also tried doing the reboot that was mentioned on here but nothing is working.

Katie_B · ‎07-04-2025

Thanks for getting back to us @kayleejrt.

If you have tried another charger and socket and still experiencing this, I'd recommend getting in touch so our insurance team can investigate this further.

Katie

View solution in original post

Northerner · ‎06-04-2025

Hi @kayleejrt

If this was an insurance replacement you'll need to speak to your insurers tomorrow.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_S · ‎07-04-2025

Hi @kayleejrt Does a charging light or symbol appear on your phone when you plug it into your charger?

Have you tried using a different charger?

Chris S

kayleejrt · ‎07-04-2025

nothing comes up and yes i have.

Katie_B · ‎07-04-2025

Thanks for getting back to us @kayleejrt.

If you have tried another charger and socket and still experiencing this, I'd recommend getting in touch so our insurance team can investigate this further.

Katie