New iphone 16 - unable to make calls or texts so can't contact EE

[Anita369]

I got a new iphone 16 yesterday, transferred from my old phone (so that no longer works) but can't make calls or texts on my new phone (unable to verify number) and therefore can't contact EE to sort it out

[chistery]

Hi @Anita369 

So you were on EE before and upgraded? Did you have a physical SIM or an eSIM? How did you transfer this over?

[bristolian]

If you're using a physical SIM, does it still work in your old phone?

[SeanDrisc]

I have the same issue please help

[Peter_W]

Hi @SeanDrisc, welcome to the EE Community!

When you switched to your new iPhone, did you move over your existing SIM, or do you have an eSIM?

If it's the former, will this still work in your old phone?
Peter

[Bellesmum67]

Hi

ive the same problem and I moved my old sim over to the new iPhone 11

[Christopher_G]

Hi @Bellesmum67 

Does the SIM still work in another phone? Did you get a new SIM with your new iPhone? If so, could you try using that please?

Chris

[Bellesmum67]

It’s actually an iPhone 11 sorry. Yes it works in other phones
Diane
Sent from my iPhone

[Michael_D]

Thanks @Bellesmum67 

If the SIM is working in other phones, we can rule the SIM out.

What happens when you put the SIM in the new phone? Do you see an error message?

Is it a brand new phone that you have received as an upgrade?

Michael