Delivery of New Apple Watch: Different Number

[BlahBlahBlah166]

I currently have an Apple Watch Series 7 but have upgraded to the Series 9 as my 'Paired Watch Plan' was due for an upgrade.

Had DPD through today saying they needed me to give them a code. I never had one come through! I know that there are different numbers for my iPhone plan and my Paired Watch Plan for billing reasons. But do I need to do something to allow texts to come through?

The DPD driver informed me that they sent the text with the delivery code to the number that's paired with my watch plan. Is there any way I can receive this text?

[D-T1]

Thanks Chris but this information wasn’t on the confirmation email and so I had no way of knowing that. And DPD confirmed that no email address had been shared so I’m not sure this would have worked. I had nothing that told me DPD were the courier or what their reference was…

[Chris_B]

@D-T1   That should be “do” not “don’t “. If you create an account with DPD the pin in on there when there is a delivery for you.    I wasn’t given a pin from EE also but luckily I had the app for this information. 

[D-T1]

Thanks @Chris_B . That will certainly be helpful when they re-deliver. 

[stevebu]

Did DPD redeliver any of your parcels? Mine seems to be stuck in limbo since last thursday when they took the parcel away due to the pin being sent to my watch instead of phone. They havent tried to redeliver yet and seems to be a game of tennis on the phone.  "You need to contact Ee" "You need to contact DPD" "You need to contact EE" "You need to contact DPD". I just want my earphones!!! 

[D-T1]

Yes. They did. I phoned EE and they changed the device the pin would go to. That reset a new delivery date which was then used. 

[Christopher_G]

Hi @stevebu 

Welcome to the community.

When you check the order through DPD, what is the latest update from them? If you haven't already, it may be worth having a chat with our Mobile Care team so they can make sure the contact information is showing correctly on our systems.

Chris

[stevebu]

Hi Chris

Been back and forth with Ee and DPD (cant actually get through to DPD to speak to anyone now, just their automated robot response).

The correct phone number has been updated (by EE) on DPD, but they still aren't sending the package, and the package isn't showing up in my DPD app (EE packages usually do, this one isnt).

It seems to be stuck in limbo, ive tried requesting new delivery dates, and each time the tracker says "your dpd parcel will now be sent to you on this date as requested" but it never shows up and despite the correct number now being on the order I'm still not receiving any pin from DPD. 

Its been 9 days since I ordered.

I just want to say to DPD "there was a mixup with the phone number for the pin to be sent to, but its been rectified, as such can you please despatch my parcel??" but its impossible to speak to anyone. And I cant use the live chat or call option from the app because the parcel isnt showing in my app.

At this rate I'm not confident its ever going to arrive, and the annoying thing is I know the parcel exists because Ive physically seen it when the delivery guy arrived the day after the order.

[Peter_W]

Thanks for the update, @stevebu 

If you're not able to see this in the DPD app, have you tried going over to their website and popping in your tracking number which will usually start with 155?

If you don't know this, it's something our customer care team will be able to check for you, and they can also check the portal for you too.

Peter

[stevebu]

Hi Peter

I have, been tracking it online via the tracking number for over a week. It says it will arrive on a certain day then doesn't arrive. So a few times ive requested a new delivery date and it updates and says it will arrive on that new date, then it still doesn't arrive.

Phoned EE today, they've requested it be delivered Monday, but not holding out much hope. It if doesnt arrive Monday I'll phone EE and cancel it and buy the earphones elsewhere.

[Peter_W]

Thanks for the update @stevebu 

When you spoke with our team to change this date, did they complete the steps to make sure the correct contact number was included for your PIN?
This is definitely something we have a process for, and we'd hate to see you need to cancel this.

Peter