Two months ago I bought the above item. It worked fine the first time I used it. The second time I couldn’t get the lead to plug into it (lead is very short anyway) I took it back to EE last week and was told it was broken and I’d done it. I have had a iPhone and iPad for years and have never had a problem plugging those in. The long and the short of it they won’t replace it or refund me. They said they’ve never had one returned before but there’s always a first time. I’ve been with EE for years and they could sort this out for me but won’t. They make a lot of money and to them what I paid for this item is a drop in the ocean. They don’t care about keeping their customers happy or to stay with them. I’m very disappointed with this. Any advice please?
