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Phone and sim contract

Fywhyte26
Visitor

I did an iPhone 15 pro max phone and sim contract on the 15/10/23 after three days I did a contract cancellation and was told in the EE office at my location here in Taunton that when they receive the phone it would be sent back and contract cancelled. I am so surprised to receive a direct debit letter yesterday 9/11/23. Please how do I go about this? Thanks 

1 REPLY 1
Katie_B
EE Community Support Team

Hello @Fywhyte26

Welcome to the community. 

Did you send your phone back using the returns pack from our customer care team?

Katie