Can’t see reference numbers

[Jasvinders]

I ordered iphone 17 pro max 

and it doesn’t show me the reference number and not even getting any mail.

[Ayman11]

When did you order. I have also ordered and was told i will get it in 2 weeks but it has already been more than 3 

[Jasvinders]

I ordered it today

[Chris_S]

Hi @Jasvinders 

The confirmation email may have gone into your email provider's spam quarantine folder.

Could you try checking your spam folder please?

Chris S

[Jasvinders]

Hey
Yes i have checked the spam folder but haven’t got any reference number or
email from EE
If you send it it would be helpful for me
Thank you

[Chris_S]

Thanks for checking @Jasvinders.

Although we don't have access to EE systems here in the EE Community, if you give us a call, a guide will be able to take your details and give you an update.

Chris S

[Jasvinders]

I have called them but haven’t got any solution ftom them

[Chris_S · Accepted solution]

Our contact centre team would be best placed to help you @Jasvinders, so I'd recommend giving them a call again, and a guide can take some details from you and check our system for your order.

Chris S