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Password not recognised

peggy323
Visitor

‎30-10-2025 01:41 PM

iPhone 15 went back to seller as charging port not charging. They diagnosed the port needed a deep clean which they did. 
Phone will not reconnect to internet etc as password not recognised.  ‘Forgot password’ just takes me back to login. Can anyone help please?

 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-10-2025 02:04 PM

@peggy323  Password for what ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-10-2025 02:37 PM

By connecting to the Net do you mean you are trying to connect to a WiFi network? If so, you need to have permission to use it & know its pwd to login to it.

If it's not WiFi but just the mobile network, there's no pwd needed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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