Can’t make calls

[janet37]

I upgraded  to an iPhone 14 Pro Max I took the same sim from my iPhone 12 Pro used it for iPhone 14 Pro Max as I have been using the same number for > 15 years . SIM card was ok no problems making and receiving calls and accessing mobile data for 7 months. When I travelled to Rome  early this month I asked EE to add on data roaming, when I got to Rome I wasn’t able to access mobile data was only able to use Hotel WiFi, called EE when I got back and was told they are going to rectify the mistake a few days ago couldn’t make receive calls messages or anything only able to use WhatsApp and house WIFI please help 

[Northerner]

Hi @janet37 

You'll need to contact EE CS again however try restarting your device and manually connecting to the local network.

Thanks