CONSTANT NO SIGNAL ON MY NEW UPGRADED APPLE IPHONE 15

[Juliahannan]

Good afternoon 

I would be grateful if anyone  can help me (I see I made the same request for my old phone!) I recently upgraded this  to an IPhone 15. It constantly shows No Signal and I have been unable to make calls.  I Googled for info and turned the phone off and restarted it, then turned Blue Tooth off and on again. I checked with EE and there is no problem in my area and the options they give don’t help me.Finally had a very long online chat with Apple Support sending screenshots etc (and blinding me with science as I don’t really understand it all) . Apple then did a diagnostic check and that was evidently OK. But it’s still showing No Signal and I can’t make calls. I’m wondering if there is something not correct in the set-up procedure which my daughter-in-law did for me when the new phone arrived, Any help would be much appreciated as it is vital I have a phone connection - more so now as my husband has recently had a stroke.

 Thank you in advance 

Julia HANNAN

[Schockwave]

@Juliahannan , are you using the same SIM card as the one you had with your previous phone and was that working ok in your old phone?

If your SIM card was working previously, could you try it in your old phone to make sure that it is working ok?

[Juliahannan]

Thanks for getting back to me. 
I can’t contact daughter—in-law at the moment but I’m pretty certain I remember her putting in a new SIM card into the new phone using a little pin. I looked at my old phone and can’t see a SIM card anywhere in fact I looked on its screen and it says No Pin so not sure really. All she seemed to do was face the two phones together and by some miracle she said everything had been transferred (beyond me I’m afraid).

[Schockwave]

@Juliahannan , if she put the new SIM card in the phone, then that will need activating, which you should be able to do via the app or by ringing customer service and pressing 2.

[Northerner]

Hi @Juliahannan 

1. Is the phone from EE? 
2. Is the SIM inserted correctly.
3. Are you in the  UK.
4. Are you pay monthly contract or PAYG 

Thanks 

[Juliahannan]

Yes to all questions - thanks

[Juliahannan]

Sorry- monthly contract 

[Juliahannan]

Thanks but I can’t make calls so will try the App as you suggest. I suppose I have to contact Customer Service to do this

[Juliahannan]

Friend just tried to ring me and it says I’m unavailable (I’m not)

[bristolian]

A replacement SIM is often supplied with upgrade phones incase, for whatever reason, there's a problem with your current SIM or it doesn't fit a new phone.

The SIM is what enables a phone to connect to a mobile network. Does your old phone still work?