CONSTANT NO SIGNAL ON MY NEW UPGRADED APPLE IPHONE 15

[Juliahannan]

Good afternoon 

I would be grateful if anyone  can help me (I see I made the same request for my old phone!) I recently upgraded this  to an IPhone 15. It constantly shows No Signal and I have been unable to make calls.  I Googled for info and turned the phone off and restarted it, then turned Blue Tooth off and on again. I checked with EE and there is no problem in my area and the options they give don’t help me.Finally had a very long online chat with Apple Support sending screenshots etc (and blinding me with science as I don’t really understand it all) . Apple then did a diagnostic check and that was evidently OK. But it’s still showing No Signal and I can’t make calls. I’m wondering if there is something not correct in the set-up procedure which my daughter-in-law did for me when the new phone arrived, Any help would be much appreciated as it is vital I have a phone connection - more so now as my husband has recently had a stroke.

 Thank you in advance 

Julia HANNAN

[Juliahannan]

The old phone comes on but it says No Sim 

[Schockwave]

@Juliahannan , it sounds like your sister in law may have disposed of the SIM card, so you will have to ring customer service to get the SIM card activated, which you can do using Skype with the free number in my signature, if you have not already done so.

[Matt_124]

It sounds like the iPhone may have tried to transfer the number from the physical SIM in the old phone to e-SIM in the new phone. The iPhone Quick Start setup process has been doing this for a while and presents this as the default option instead of manually swapping the physical SIM.

However it can sometimes result in the e-SIM corrupting upon transfer, meaning that the new e-SIM doesn't work and it has already deactivated the old physical SIM. Requires the customer to get a replacement SIM unfortunately.

[Juliahannan]

I went into my local EE shop in Truro and spent an hour an a half in there while Brandon tried to solve the problem . He put in a new Sim and did other stuff and I got a signal .  Still had a signal when i got back to car but when I got home again it was no signal and saying No Service. Emailed EE with my problem and they responded saying they would get back to me within 48 hours - haven’t heard anything yet.  I checked coverage in my local area  and it is fine. I  asked question on the village Community page - nothing very helpful  to me.

I’m grateful for everyone who’s tried to help me on this Forum  because I haven’t had much help from EE. While in Shop yesterday I signed up for a new Contract with them - just hope I haven’t made a big mistake.

[Juliahannan]

My issue has NOT been solved, I mistakenly pressed the Solution button! 

[Juliahannan]

I DON’T WANT TO BE A  VALUED CONTRIBUTOR -  I DON’T HAVE A SOLUTION TO MY PROBLEM. THE SOLUTION OPTIONS WAS PRESSED IN ERROR -  JUST IN CASE A REAL PERSON FROM EE IS READING THIS

[Michael_D]

Hi @Juliahannan 

I've taken the solution off the post now. I can understand you'll want to get it working as expected.

If there was signal on the phone when you were at the EE store, it points to the SIM working, but if it is not working at home it is something for our tech guides to have a look at.

If you have access to another phone, you can give them a call on 08000798586 and they can check your account and take a deeper look at the signal in the area to see if they can spot what is causing this.

Michael

[Schockwave]

@Juliahannan , if you have fixed broadband, you can set your phone to use WiFi calling, which means you can still receive and make calls and texts.

You can also check here to see if there is a problem where you are, register, report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

[Juliahannan]

Thank you again for responding to me. My son told me about WiFi Calling and I put it on the phone. Consequently I have been getting texts and have just received a phone call. I looked at the phone earlier on and there is one bar active on the signal bars (sorry don’t know correct terminology!) I also checked local coverage and it’s good.

[Juliahannan]

Thanks for responding. Unfortunately I don’t have access to another phone. Coverage in local area is good