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New to EE

Hi,     I've recently just joined EE and have received my device. On the order email it also says that there should be a Free Minute One for Samsung Fold6. I had to look it up to find out that this was a case and a screen protector. There was nothing...

Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by • Visitor
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  • 1 replies
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Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

ANPARKER by • Visitor
  • 25494 Views
  • 81 replies
  • 40 Helpful

Bill

Hi guys, my ee bill was meant to go out in a few days but I have paid early as i will be cashing out the funds remaining and using elsewhere and didn’t want to to miss or have to remand for payment. is it possible this is able to do so as when my bil...

Sanaa2 by • Explorer
  • 45 Views
  • 7 replies
  • 0 Helpful

Pensions

HiI'm a previous employee (2010-2014). Would someone be able to contact me regarding my pension plan please?Many thanksKatheine

Help! You closed my account

So I’m out of the UK again until next month and had arranged to go back to pay as you go. However it says my account is now closed!!there is no live chat on the app and I am barred from calling!!! Help. 

Contract discount phishing scam

I received a phonecall from a random mobile number and they were claiming to offer me 40% on my current contract offer.They said I would receive a text from EE with a pin code and wanted me to verify what the code was. The text was a genuine EE text ...

Unknown number in EE app? (it was a smartwatch)

Upon opening the EE app I noticed a number in there that I did not recognise, and after a call with 150 we worked out it was an old watch that was cancelled years ago. I wasn't able to interract with it or do anything but see the number, but wanted t...

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