Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Nothing 3a no updates coming through

First time posterMy nothing 3a is not getting any updates through. The OS is probably 18 months out of date and it's now starting to cause issues with apps Any suggestions for sorting it

Resolved! S10 lite out of stock

Hi. I ordered my Samsung s10 lite on the 3rd of October. It’s been over a month with no updates at all. When I called 150 they said that none of the instalment payments would be taken out till the device was dispatched to me. But the first payment wa...

Resolved! EE store wont remove air bubble from screen protector

I took my phone to local store and they refused to remove air bubble from screen protector. I now discover from technical team they have a tool in store to do this!Phone is a month old and under warranty.

Resolved! Samsung Mobile

Hello, I need to make an Extended Warranty claim.My Samsung Galaxy A55 5G suddenly switched off and will not turn on again.The phone has not been dropped, damaged or exposed to water.My My EE account confirms that Device Care Extras is included and t...

Resolved! Can't login to app on new mobile

Our broadband and TV come through EE so naturally, I use the EE app to check billing etc. However, I've had a new phone, Samsung A17 and it won't authenticate to allow access to the app. I get to the authentication stage and it says I have no passkey...

Resolved! Google password autofill

Hi, my S26 ultra wont autofill google password

Resolved! Unlocked or not???

We have our old handsets (upgraded last week) which we are selling. We have transferred the sims to esims to our new handsets so can't tell that way, before selling them we need to know if they are unlocked?? We have had mixed responses, the 1st bein...

Broken screen

My samsung fold screen has gone black the store in longbridge said it was because of a biscuit crumb then tried to sell me sky which i have already had to buy a second hand phone paying for a phone which i cannot use after being a customer for over 1...

Resolved! Unlock Phone from EE Network

Hi Guys,I want to use my old works phone (Samsung Galaxy A20e) which is linked to EE.The old SIM is dead since I have now retired, I have the handset unlock code from EE.When I put my current (non EE) SIM card in, the phone asks for it’s PIN which I ...

S25+ Software Repair/Flash - Warranty?

Hello,I am a PAYG customer with a Galaxy S25+.I was enrolled in the Beta Programme for One UI 9 via Samsung and am currently stuck on the beta software after withdrawing from the beta with no option to update to stable One UI 9 rollout. I understand ...