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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 4048 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 76428 Views
  • 95 replies
  • 28 Helpful

Update bug

Since my phone updated last week, it has remained dead. It states it’s charging but won’t turn on! I’ve managed to turn it on once and it stated the battery was 100% when doing a battery check however the battery claims to have 50%  and this does not...

Resolved! Unlocking my s7 edge

Hi, I have a second-hand, clean-IMEI Galaxy S7 Edge that is network locked to EE. The online portal gave me a 16-digit code, but when I type it in, it says 'Network unlock unsuccessful.' Can an EE moderator help me get the correct Master Defreeze Key...

NPapp by • Visitor
  • 21 Views
  • 1 replies
  • 1 Helpful

Galaxy buds pro 3

Hi i am willing to order s26ultra from online I can see there are 2 offers one is watch another is buds For watch I got to know how I can claimFor buds there is no link no information  shd i keep any code at check out or anything I will get pop-up to...

Jahnavi by • Explorer
  • 64 Views
  • 3 replies
  • 0 Helpful

Resolved! OPPO FIND X9 ULTRA

I find it quite disappointing that EE has not stocked the Oppo Find X9 Ultra, especially considering their supposed partnership with Oppo to market their devices. It appears that the only places to purchase this phone in the UK are either the officia...

Resolved! Google pixel 9 wifi/mobile data issues

I've had problems with data both on WiFi and off, easiest ones to spot are messages not sending on WhatsApp or messenger, have done the usual of restarting the device, going into settings and resetting the network settings, clearing the cashe and sto...

Evoviilad by • Investigator
  • 263 Views
  • 6 replies
  • 1 Helpful

Can't activate visual voicemail

I'm using a Samsung Galaxy A54. I activated visual voicemail by texting VISUAL to 150 as per the instructions, and got a text back after a while confirming it's ready to use. But I still can't toggle the visual voicemail setting on in the phone app (...

pwalk by • Established Contributor
  • 423 Views
  • 13 replies
  • 1 Helpful

Resolved! Unlock samsung phone

I have followed the instructions for unlocking my Samsung phone, I get the 16 digit code. The instructions then send you back to the page that has no other instructions and does not at all tell you how to unlock the phone. I followed online instructi...

Problems since recent update on Galaxy A17 5G

Since last weeks update on my Samsung Galaxy A17 5G, I have had problems with the battery draining fast and I am now having problems with charging. Is this just my device? Any recommendations?

LouD76 by • Investigator
  • 370 Views
  • 4 replies
  • 0 Helpful
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