Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Wi-Fi calling

My Samsung phone has wifi calling activated. However call quality is very poor even when I am close to my homehub. Does anything setting have to be made on my homehub or on my EE account to make it happen?

Resolved! My phone is frozen

My Samsung 22+ has decided to freeze completely I can't reset or turn my device off I am on my tablet which I am unable to phone ee on as its unable make phone calls I don't know what to do

Resolved! Samsung galaxy watch

HiHow do i go about cancelling a samsung watch contract that ended in 2022, i have stopped using the watch but i am still paying for it. thanks

Resolved! Replacement charger for s24

How can i get a replacement charger im going round in circles on phone and chat. Amd getting nowhere s24 galaxy phone

Resolved! Wifi Hotspot NOt WOrking - Just in a loop when I try to log in

I have noticed that more and more EE Wifi hot spots sem to be appearing. However, when I try to log in as an EE broadband customer (using my email address and password), it simply goes into a loop and aske me to enter it again.... As an EE broadband ...

in store repair

what went wrong? i booked my google phone for 'in store 2 hour repair' under warranty from google. i selected this service at my nearest store that offered 'same day instore repair service' which is100+ miles round trip from home but i thought it saf...

Resolved! Phone s25 +

Hi the charging port has broken ones and its breaking again help

Resolved! Update prompted unlock with password - help please

Hi My phone did an update and I was prompted to unlock the screen with my passcode rather than my finger print and I can't remember my 6 digit passcode. How do I get into my phone. I'm locked out currently as too many attempts!

Poor data connection and performance Galaxy S24

I have a Galaxy S24 and since I moved to EE in May the data connection has been appalling or non existent. It has worked brilliantly in Europe. On a recent trip to Europe I was getting a consistent connection and download speeds of up to 900mb! I als...

Resolved! Samsung galaxy a34 5g black screen

This phone is less than 2 years old, it's my daughter's, I'm still paying for it on a 2 year contract. The screen went black, it still vibrates and has sound but the screen is unresponsive. I've tried the down volume and on switch combination but it ...