Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Problems sending Whatsapp invite and other messenger related issues

I am trying to send an invite to join whatsapp but am getting a message in messenger saying "currently unable to send your message. It will send when the service becomes available".Not been an issue before, but in the last month or 2 I have upgraded ...

Resolved! Smart Watch Claim

Hi all, i recently purchased a Samsung galaxy S26 and i should be able to claim a free Smart watch i believe until the 3rd which is tomorrow but i cant find a link to anything, has anyone else done this?.Thanks

Visual Voicemail on Samsung

We’re excited to announce that Android Visual Voicemail is now available on Samsung devices! Say goodbye to dialling in and hello to convenience.View your voicemails in a list, no more guessing who called.Play messages in any order, skip straight to ...

Resolved! Pixel 10 Pro Esim

Hello, I currently have an Esim with another provider, but want to join EE with on a Esim, so I have two Esim one with EE and one with the other provider, is this possible?

Resolved! Not receiving text messages

I haven't received a single text message since May 12th. I only realised this was the case when I needed a verification code sent to my mobile, and did not receive the text message. I asked my partner to send my a text message and that hasn't come th...

App stuck in log in loop

Hi, my EE app js stuck in log in loop. I have tried clearing cache and uninstalling and reinstalling but still the same.

Resolved! internal storage is full. How can I increase it?

How can I increase my internal storage. I've deleted loads of stuff but most existing storage usage is taken up by 'other' and 'system' which I can't access. Advice appreciated....

Resolved! OPPO FIND X9 ULTRA

I find it quite disappointing that EE has not stocked the Oppo Find X9 Ultra, especially considering their supposed partnership with Oppo to market their devices. It appears that the only places to purchase this phone in the UK are either the officia...

Resolved! Manual Unlock Request SM-G889F Xcover FieldPro (Non-EE Customer /Hard of Hearing

Hi, I am looking for help with a manual network unlock for a samsung Xcover "FieldPRO" Enterprise Model (Model: SM-G889F). This is the EU/International version, not the AT&T one. The Situation:I bought this phone second-hand on eBay. The seller con...

Resolved! Internet connection issues when using data especially on the national lotteryapp

Please can you help,I am having issues when I try to connect to the national lottery app when I am away from my home WiFi. Do you think there is a setting that I am over looking? I know that the location setting on my device has been enabled. Regar...