Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Z Fold 4 front screen protector

Hi. Do you know if Fold 4 comes with screen protector preinstalled on the smaller front screen? I preordered mine and don’t know if I should also buy a screen protector. I want my screen protected from day one. I will be collecting my fold in my loca...

Resolved! Can't connect phone to laptop

I want to move my photos from my phone to my laptop.When I plug my phone to my laptop using the USB, it charges but doesn't display anything about connecting with the laptop. I think a notification should be which I would click to allow the two devic...

Resolved! Mobile broken

Hey I have a contract with insurance and I would like to use it because my mobile is brokenhow I can I use it?

Oppo X5

I have had my phone for 4 months, it slipped off my lap and cracked the screen. What are my options?

Buzzing when watching back videos Samsung A52

Hi, My Samsung phone today has started buzzing when playing back videos, only just noticed this today. I have checked sound settings, checked for updates, restarted the phone etc but still no luck. Has anyone experienced this & can can suggest a s...

Galaxy A21 s versus Oppo A16 or A54

I have a Samsung A21s which has served me really well until I have run out of storage. Need to upgrade and looking at an Oppo budget range. Either A16 or A54. In store I was told that the Oppo's will have better cameras than the Samsung however looki...

Faulty smartwatch

I've had a faulty samsung smartwatch now for 11 days which EE have been shocking at dealing with, originally I was told to claim through insurance which I did, to be told it was successful to then be told it pending and need to talk with tech because...

Mobile app has stopped working, and no longer compatible with my device?????

What is going on?? There seems to have been a recent update??

Galaxy Watch4 LTE with non Samsung phone UK (EE)

I purchased a Galaxy Watch4 LTE with a view to use the LTE feature so I am always connected for notifications with work.On Pairing it says the LTE plans are not supported with my device (Pixel 6 on EE).I see there is a workaround using a Samsung phon...

Samsung Zflip3 screen

I have a zflip3 which I have had since September and over the past couple of months the screen protector that comes pre-applied on the phone to protect the screen has lifted away in the join where the phone folds causing dust to enter. I have sent my...