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Galaxy Z flip 3 screen protector

lh
Established Contributor
Established Contributor

‎31-10-2022 09:08 PM

Hello 

I have had my Z flip3 5G for a year now. The factory fitted screen protector is now showing creases and marks across the fold and it makes a crinkling noise when I close it. It's very annoying and the marks interfere with the clarity of the screen now. 

My phone is due an MOT. What happens with this and can the screen protector be replaced? 

 

 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎31-10-2022 09:18 PM

@lh  A device MOT will not get the screen protector replaced that screen protector was put on the device by Samsung.      You can request Samsung to replace that for you just do not peel it of yourself. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
lh
Established Contributor
Established Contributor
In response to Chris_B

‎31-10-2022 09:22 PM

Thanks. I've not been able to find any details of who to contact at Samsung to get it changed despite trawling the Internet. Do you have a phone number,  website, email address please? I'm in Wales. I'm guessing the phone would have to be sent away? 

 

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lh
Established Contributor
Established Contributor
In response to lh

‎01-11-2022 09:33 AM

Thanks @Chris_B  I've not been able to find any details of who to contact at Samsung to get it changed despite trawling the Internet. Do you have a phone number,  website, email address please? I'm in Wales. I'm guessing the phone would have to be sent away?

0 Helpful
Christopher_G
EE Community Support Team
In response to lh

‎01-11-2022 10:08 AM

Hi @lh

Here's a link to Book Your Repair with an Authorised Service Centre.

Chris

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