Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Data not working

Hi,I'm traveling for 3 weeks to the UK so I thought the easy thing to do was to get a sim card for the month but it's not working. I tried restarting the phone, reseting the APN data, toggling on/off airplane mode and data usage but nothing works. Th...

Using a new esim when I currently have a sim

I have a pixel 4XL with a plastic sim and I have a new work phone which is the pixel 7 pro that only has an esim.How do I take my pay as you go SIM and switch it to my new esim phone?

Resolved! Was my new phone meant to come with a charger?

My Google Pixel 6A has just been delivered, was there meant to be a charger with it?

Trade In Page on EE website

My current upgrade has the trade in old handset as part of the upgrade deal but the webpage doesn't work and the shop says they can't do it as I already have my handset. How do I do it?

Asus ROG Phone 6

Now, a few times we have asked about getting rog phone phone and other phones for that matter. The rog phone is definitely popular enough now to see it on the EE store and the ROG phone 6 has just come. We missed the others, we missed the ROG 5. Le...

Insurance Swap - Data Transfer

Hello allMy phone (Samsung S20) is being swapped on the EE insurance. Apparently they pick the broken phone up and the same time. How do I transfer the data - presumably the DPD guy wont want to wait?!?Cheers

Looking for a good budget samsung phone for my son (11yrs) for Christmas

hi

Network unavailable

Hi,I'm struggling with my phone. Network coverage is apparently good but my phone says network unavailable. This means when I try to make, receive any calls it is doing this as a WiFi call and while I can hear other people no one can hear me. Phone h...

Just Letting people know details about Annual MOT

I just called my EE shop that deals with my Annual MOT on my Andriod phone to find out what ID I needed to take. Just letting everyone know that you do not need id for the Annual MOT however, if you wish to make upgrades to the phone or line/s you wi...