Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 63997 Views
  • 91 replies
  • 28 Helpful

Resolved! Phone MOT

My Samsung Galaxy A20e is now three years old. When my contract finished I switched to Sim Only.  The phone was working perfectly, but I took up the offer for an MOT two weeks ago, and went to my local store.Since then the phone performance has deter...

LizaMac by Investigator
  • 698 Views
  • 4 replies
  • 4 Helpful

Camera not working Samsung Galaxy S22

Hi,The camera on my new Samsung Galaxy S22 has all of a sudden stopped working. When I load the app it loads a black screen only and finally comes up with an error message saying "camera has stopped working" giving me the option to "wait, close or re...

My 2 PAYG phone Sims mixed up

Made the mistake of registering my wife's number on my credit card. Now when I add credit to my wife's phone, the credit pops up, AND it awards her on the app all of my unlimited minutes / calls, but back in the real world, her phone can't make calls...