La carte ne marche pas au Maroc

[Massir78]

Bonsoir madames et messieurs,

J'ai acheté une sim EE et j'ai fait un forfait de 5 pounds mais la ne marche pas du tout ici au Maroc quelqu'un peut m'aider svp.

Mes salutations respectueuses.

[XRaySpeX]

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@Massir78 wrote:

Good evening, ladies and gentlemen,
I bought an EE sim and did a 5 pounds package but it doesn't work at all here in Morocco can someone help me please.
My respectful greetings.

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[XRaySpeX]

@Massir78 : Your PAYG pack is not valid outside the EU. As it is not in EU, you cannot use your usual UK allowances there but will need to top it up & pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/morocco > PAYG.

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

[Massir78]

Merci cher ami pour votre réponse mais comment je peux annuler mon forfait svp et merci pour le dérangement 

[XRaySpeX]

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@Massir78 wrote:

Thank you dear friend for your answer but how can I cancel my package please and thank you for the inconvenience

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PAYG credit is not refundable.

[Massir78]

Mon Cher ami comment je peux arrêter mon forfait pour ne pas payé tous les mois c'est ça ce que je veut.

[XRaySpeX]

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@Massir78 wrote:

My dear friend how can I stop my plan for not paying every month that's what I want.

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Did you set up an automatic Direct Card Payment on your credit or debit card?

[Massir78]

Cher ami,

un paiement direct par carte sur ma carte de crédit

[XRaySpeX]

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@Massir78 wrote:

Dear friend,

a direct card payment on my credit card

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Yes, but is that a manual top-up with your credit card or an automatic recurring payment on your credit card?