Upfront cost

Lisa235
Visitor

‎10-10-2022 04:43 PM

Hi I am due an upgrade but all the phone come with an upfront cost why 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎10-10-2022 05:36 PM

Hi @Lisa235 

Becase the devices you want aren't free. 

Thanks 



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Chris_B
EE Community Star
EE Community Star

‎10-10-2022 06:46 PM - edited ‎10-10-2022 06:49 PM

@Lisa235  Because the tariff on its own doesn’t cover the full cost of the device so you have to pay an upfront cost to help cover this cost.   Mobile phones to purchase outright are around £500 for a mid range device and top of the range devices are from around £1000. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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