08-10-2022 10:27 PM
Hello EE
I have a samsung galaxy watch 5 Pro lte which I bought from outside EE. I am unable to add data plan and getting error 212 from EE. I contacted customer service who mentioned its a known issue and EE is working with Samsung to fix it.
Is any one else having same issue ? I switched from three just because I can add a data plan on my watch which three don't offer
Solved! See the answer below or view the solution in context.
21-10-2022 01:25 PM
I received a new Galaxy Wearable update this morning and the issue is now resolved. I can add an eSim from EE to my watch without any issues.
Thank you, EE
09-10-2022 09:06 AM
Hi @Jags007
Thanks for coming here.
I would suggest getting back in touch with our Tech Gurus on 150 they can check your account and the support ticket and give you an update.
Thanks.
Leanne.
14-10-2022 01:23 PM
I have the same problem with my galaxy watch 5. Was told they are hoping it will be fixed by end of the month
14-10-2022 01:27 PM - last edited on 14-10-2022 03:05 PM by DanielPA
Yes I spoke to customer service who provided me with incident INCxxxxxxxxxxxx which is about the issue...
fingers crossed
[Mod edit: Please do not post private information on the public board. Thanks!]
21-10-2022 01:25 PM
I received a new Galaxy Wearable update this morning and the issue is now resolved. I can add an eSim from EE to my watch without any issues.
Thank you, EE
21-10-2022 01:26 PM
Hi DenyH
My issue got resolved this morning, see the latest post on this thread. If you still face issues, Contact EE.
Jags007
21-10-2022 01:35 PM
Thanks. I am just doing it 🙂