No conformation email after upfront payment being taken out..

[LiamW1999]

As the title says..

I’ve ordered a Google Pixel 8 Hazel 256gb on a pay monthly deal with EE but not had any confrontation that the order is complete just had the upfront payment of £30 taken from my bank account. 

could anyone from EE help please?

thank you 

[Chris_B]

@LiamW1999  Have you checked your spam folder.  

[LiamW1999]

Yes I’ve checked all emails and junk/spam etc and nothing at all unfortunately 

[Leanne_T]

Hi there @LiamW1999 

Thanks for coming here 🙂

How long ago did you place the order? 

Leanne.

[LiamW1999]

Hi Leanne,

was around 12:40pm i placed order and money was taken.

thank you 

Liam 

[Leanne_T]

Thanks @LiamW1999 

If you don't have any email within 24 hours please give us a call on 0800 956 6000 and our sales guides will get the order looked into for you. 

Leanne 🙂

[LiamW1999]

Thank you

 just also wanted to if the order went through fully and is on the system?

 Thank you

 Liam 

[Leanne_T]

Sorry we have no access to orders on the community @LiamW1999 

Please give the sales team a call and they will be happy to help 🙂

Leanne.