Mobile date plan

kashanhaider · ‎17-04-2026

Hello hope you’re doing well , i’m Kashan **** , last Thursday i buy apple device 17 pro max 512gb silver i pay 30 upfront , they also cut from my account but the payment was pending , today i received refund , now i again apply mobile again same problem like payment cut but still pending , i’ve requst please accept the payment and give me confirmation email as soon as possible . I will be thankful to you

regards

kashan ****

[Mod edit: Removed personal information from the community]

Schockwave · ‎17-04-2026

Hello @kashanhaider ,

Welcome to the community,

As @XRaySpeX has written, it looks like you did not pass the credit check, so you would need to speak to customer service, as they do have to make sure you are able to make the monthly payments.

We have no account access here the forums and do not know who you are.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎17-04-2026

I guess you didn't pass credit check.

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Schockwave · ‎17-04-2026

Hello @kashanhaider ,

Welcome to the community,

As @XRaySpeX has written, it looks like you did not pass the credit check, so you would need to speak to customer service, as they do have to make sure you are able to make the monthly payments.

We have no account access here the forums and do not know who you are.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.