Alexa calling and hearing aids.

[IanI]

I have a Samsung S23. I also use Phonak hearing aids. My hearing aids link to my phone via Bluetooth, I can make and receive calls via the hearing aids.

I have Alexa calling set up. If my hearing aids are turned off, Alexa calling works well. If the aids are turned on (and therefore linked to my phone via Bluetooth) I can answer a call on an Alexa but there is no audio either way.

Can anybody suggest a solution?

[Christopher_G]

Hi @IanI 

Welcome to the community.

I can't find any troubleshooting specifically relating to Alexa Calling with hearing aids. Do you have other devices that use Alexa calling that you could test them on?

Chris

[IanI]

Seems nobody has an answer 😞

[Christopher_G]

Do you have other devices that use Alexa calling that you could test your hearing aids on, @IanI?

Chris

[IanI]

I don't 😞

[Christopher_G]

Are you near an EE Store, @IanI? If you pop in, our guides in-store may be able to take a look and help.

Chris

[IanI]

A 2 mile walk and then a bus journey only to be told, "you would be better off ringing customer service, they are more technical than we are".

[Leanne_T]

Hi @IanI 

I am very sorry to hear this. 

Just to check, have you tried contacting Amazon to see if they can suggest anything for you to try? 

Leanne. 

[IanI]

I have now spoken to '150' and still don't have an answer. Before I ring Amazon can anybody tell me how a call gets to an Amazon Echo 'Alexa'? By that I mean the route, what technologies are involved? Does it get routed via WIFI? IKs Bluetooth involved? etc..

It is clear that the support people I have spoken to do not understand so in order to progress finding a solution, I would like to understand.

[Leanne_T]

Hi @IanI 

Thanks for coming back to me. 

You can find full details in the EE calls with Alexa terms and conditions. 

Leanne.