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Community Activity
Resolved! End contract
How do I end my contract with EE. I’ve tried messaging on the app but it’s not letting me go through and not letting me start a new conversation either. I use a virgin media broadband and would like to just use the mobile plan now as it saves me more...
Upgrade
I upgraded today but seems to have lost my discount now - please can you help I have two phone numbers mine and my sons
Web site and app is so poor, never works, (This service isn’t working right now)
I change to EE over two months ago from BT the network is brilliant the broadband is brilliant but the app and the website is diabolicalIt's patheticPlease don't tell me to call the service centre because a lot of people online are saying the same th...
Logging in to EE app from overseas
Test again , despite its promise to allow “access any time, anywhere” I was unable to log in to the EE app when travelling overseas this week. When is EE going to fix this? And if no plans to fix it, don’t say that the app offers access from anywhere...
Advice on router/antenna for a boat for weak signal areas - we move around.
We currently have a QTAD52E mobile broadband dongle. Lived onboard nearly 20 years. I haven’t had any need for an external antenna since the days of PCMCIA cards, as the dongles we’ve had all worked just fine. We travel around. Noticed coverage/sig...
Router running on 4g, no broadband
Hi, I have been through the EE diagnostic bot text message thing twice and all it tells me to do is turn the router off for 2 mins, which does not fix the problem. Since Friday evening my smart hub has had the white light lit, meaning I'm running on ...
Resolved! Overcharged since Inflation price increase?
MyEE says my contract is now £46.91 inc vat per month (X2), this was up from £41 original contract price. This is exactly 14.4% more, so seems to be correct.Except, my bill has risen to £51.25, which actually an increase of 25% exactly.There are no e...
Resolved! I want to cancel sim plan only
5G Smart Hub - connection keeps dropping, ping shows 3.9% packet loss
We've had 5G broadband from EE for about 9 months now. I don't know if EE did a software update (the system log on the Hub is useless, only noting when you've logged in) but our connection has in the past few days gone from being rock solid to total...
Landline base unit answer phone vs. 1571 conflict
Hi, we are on 900mb full fibre and have a BT landline unit (model. X56-f75tam) plugged into the EE router and seem to have a conflict with the base unit answerphone and 1571.I'd checked the number of rings on 1571 which is set to 10 and have set the...
