Galaxy Watch 7 / Ultra (LTE)

[Jason_K]

Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)

I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly. 

Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.

I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!

On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!

[danielwhitt28]

I sent mine back, as I got bored waiting. They expect you to pay for a watch that's basically borked, and they pass it off as one of those things. I had no updates from them, for sick of chasing them to have no replies other than it will start working one of the days. Shame as it was a cracking watch .. 

[Simon247]

Recognised fault with Ee.. I had 40poudlnds comp.. it will.be fixed when who knows... u need to push for compensation...

[Scomat]

I got a text message yesterday 11th Sept saying they're still looking into it.  (Since 31st July.)

HI we are still investigating your Device issue. We will be in contact when we have more information. Tier 3 are meant to be the best tech experts yet we are still waiting and paying for it at the same time. Shocking

They are still selling the 5g device even though they know there's a problem

[1uke]

Any update? I was thinking of getting the Galaxy Ultra watch, but seeing these posts everywhere worry me...

[Chris_S]

Hi @1uke 

It's a very popular watch at the moment, but we do aim to get the watch out to customers as quickly as possible.

I'd recommend giving our sales team a call on 150 from a EE phone, and they can take a look at stock for you.

Chris S

[Phil4533]

Katie. I've had the same problem for 7 weeks. After numerous calls to your tech team, an issue has been detected. 

It appears that the ultra watch ICCID number does not match the number on my plan. Apparently it should.

Potentially a e-sim hardware issue.

A watch replacement has been agreed. 

[Catcher6964]

Very interesting,

I had the same issue for several weeks before I gave up and sold it, since I purchased mine from Samsung.

Surly this can't be an hardware issue for all the watches? Maybe a bad batch.

Keep us updated if your replacement watch works.

[Kyjuan]

Just not sure why it's taking them so long. I was getting atleast a call a week form support initially. It's all gone quiet in the last 2 or 3 weeks. 

Can't wait to see what compensation is proposed if and when this is resolved. 

[Simon247]

I had 40quid credit.. and will.be pushing for more on a few months

[1uke]

Well I gambled and brought a Galaxy Watch Ultra from Samsung, which arrived today. Had to call EE to set it up as had the 512 error, and within 2 hours it seems to be making calls ok on it's own... Fingers crossed it carry's on working as it hopefully should. I needed a smart watch like this,  as I surf quite often and can't carry a phone, so for the safety side of things and if any problems it gives me a little peace of mind (plus can tell the missus in the campervan to get the kettle on 😁).  Goodluck everyone else!