Galaxy Watch 7 / Ultra (LTE)

[Jason_K]

Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)

I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly. 

Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.

I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!

On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!

[Kyjuan]

As an update: i had a few conversations with EE support on Friday and on the second call, I was eventually told they came across an incident linked to Samsung watch devices. They've now linked my case to this incident and they confirmed they've been working on it since early August to resolve it. A bit of a relief and I hope they resolve it sooner than later.

Again, I have to give a lot of credit to the support individuals I've been dealing with - they've been relentless and following up with calls, messages etc. whenever they said they would. It would have saved them a lot of hassle if the incidence had been circulated for them to be aware of. 

[Simon247]

What have they suggested to the money uou are paying out on the 4g part of the contract ... if u can't.use it why should you pay for it. I agree that EE tech support are second to none. 

[Kyjuan]

To be honest, I haven't even raised that with them yet. But I definitely expect them to do something about that. Once the service is restored, that will be the next point of conversation. 

[Jason_K]

Anyone had any luck yet? Mine still not working, but then I've not had anything from EE to say they think they've fixed it. 

[Kyjuan]

Still nothing here either. Just waiting on an update from the support team re: linked incidence for the issue. 

[Scomat]

I got a text message Friday 23rd to say they were still working on it.

[Splyzer]

Mines still the same.

Whenever I disconnect Bluetooth, if I try to text it says "phone is offline" is this what you guys get?

[Jason_K]

Actually, no - I think the common issue is just calling. Data / Text works. If I try and text in standalone mode, it says my phone is online and asks if I want to switch to my phone inbox. 

Literally just calls failing on the watch, and this is what EE said was the complaint under investigation - data/text working, calls won't connect either way.

Is data definitely enabled on your watch? You phone is definitely on and connected to the network?  

[karim174]

Yo, I'm having the exact same issue as you. I can't make or receive calls using cellular mode, but the data works fine. And get this, I found something super weird. Try this:

Using your watch, try making a cellular call to someone who's already on a phone call. Your watch will magically disconnect their call! I have no idea how that happens, it's like pure magic or something.

[Jason_K]

Anyone had any news or luck? Still not working here and it's gone quiet from EE.