Galaxy Watch 7 / Ultra (LTE)

[Jason_K]

Hi all, is anyone successfully using a Watch 7 or Ultra on LTE successfully, and able to make calls from the watch?
(or anyone else having issues?)

I have a Galaxy Watch Ultra, have activated a paired £7/Month eSim for the watch but it does not work properly. 

Plan shows as active, Watch shows as connected, and when disconnected from the phone, watch data works - I can browse the internet, update apps, use WhatsApp etc. What doesn't work is Calling - neither incoming or outgoing. If I try to make an outgoing call, it attempts it, then ends the call within 2 seconds before it rings. Incoming calls aren't routed to the watch.

I've called EE, and they have re-applied the eSim and also got me to remove the plan from my watch and put a new one on - nothing has worked, and I think they are a bit stuck!

On the Samsung community there are several other people with the same issue - all on EE, and all with a Watch 7 or Ultra. One person reported dealing with EE 3rd line, and overnight it started working - the kicker being when they spoke to their handler the following day they didn't know what had fixed it!

[Simon247]

The question you.have to ask. Why is this continually happening. Is the ee network not fit for purpose.. and ee are knowingly selling a product that a product is more advanced than the network it's paired to... CF41 is has a degraded part of the network. So some maths; 7 pounds a month for 24 months equates to 196 pounds for a service that is not accessible out of the box. I appreciate the that nothing is ever perfect. But why does it take so long for an resolution. Why hasn't ee investigated this issue and come to a resolution.

[Kyjuan]

I've been having exactly the same issue and I've exhausted all options. I spoke to a level 2 guy yesterday too who seemed to have done same thing thr level 1 people did I. E. Remove and reapply the plan but even though the watch shows the plan is in service, nothing works. I have a watch ultra and it's exactly the same with my wife's watch 7. I really don't know what to do now. I'm one of those who feel very frustrated when you spend so much on a device but can't utilise it's full functionalities. 

[Jason_K]

It was suggested to me that this is a known issue, and EE are working on it in the background. 

[Kyjuan]

I hope so. It's strange though that none of the support guys are saying this when we barge them non stop with calls. I must have spoken to about 5 or 6 people in thr last 58 hrs lol. Not one of them mentioned it. 

[danielwhitt28]

I've been having the same issues, where data works, but as soon as you try and call, it just rings off. I've had reports of people having missed calls from me, but doesn't work from my end. Been on the phone to EE, and they are now saying it's classed a s known issue, and are apparently working along side Samsung to get the issue fixed. I haven't been given a date, just the promise it will just start working at some point. I've tried again today, and still nothing .... Just frustrating as it should just work, without all the calls to EE just to sort it out ? 

[kaserei]

I have bookmarked this thread as I am having the same problem with my galaxy watch 7 (SM-L315F). At first my watch was sent out with a physical sim assigned, after calling and getting a callback to reset the plan to an eSIM I have recveived multiple notifications on the phone only that my eSIM plan is active. All works fine when connected to the phone but when I turn off bluetooth and WIFI on the watch, or simply go way out of range, I am unable to make calls from the watch, the line is just dropped before connection to the recipient with the double beep. I can send texts, but replies are received on the phone, not the watch (not sure if this is intended but poor intent if it is!).

I haven't called support about this yet but will do once I have the time.

p.s. Not wanting to derail this thread, but important .. while typing this with the watch connected only to cellular, the watch gave me an overheat warning and entered cooling mode, and burned my wrist. by the time I took it off, it announced it was cool now and I could use it again. I was browsing screens to find an app the data test connectivity only. I think I will up the urgency of the call to support.

[Christopher_G]

Hi @kaserei 

I'd definitely recommend speaking with our Technical Support team as soon as possible, about that overheating issue.

They'll be able to run through some troubleshooting about this issue that you're having with connectivity on the watch too.

Chris

[Kyjuan]

As at today, still no joy on either of my ultra or watch 7 devices. Fair play to all the support guys i've interacted with - I really can't fault their efforts at all; calling back as promised, trying different things etc. I raised the incidence mentioned above and experience of other ultra/watch 7 users on ee network &  they aren't aware of it so is quite surprising still. 

I have just rang samsung up to raise this with them and they have basically said its a network problem and therefore EE's to sort out. End of. I kind of agree with them. 

I'm stuck now though and not sure what to do next. Sit, wait and hope it just starts working (hopefully its being worked on in the background as mentioned above?)? 

[Simon247]

I believe EE is in breach of contract. I'm going to be pushing to have the my data part of the contract refunded until its fixed. 

[Catcher6964]

I have recently discovered this thread and am relieved to find that I am not the only one experiencing this issue. Two weeks ago, I reported this matter to EE and, like everyone else, I am awaiting their resolution.