Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Galaxy A8 (2018) Mobile Data Stopped Working

Ross232
Investigator
Investigator

‎09-10-2023 09:25 PM

Problem: No mobile data service on Galaxy A8 (2018) (SM-A530F).

Background: My mobile (cellular) data stopped working completely when I switched network providers from Plusnet to EE about a week ago. I can't get any mobile internet connection, even when I have four bars of signal strength. The handset doesn't show a 4G+/4G/3G icon near the clock. On the SIM card status menu, "Mobile network state" shows disconnected, even when mobile data is enabled. Voice calls and wifi data work correctly. Mobile data used to work correctly on previous carrier (Plusnet). Latest software is installed (build PPR1.180610.011.A530FXXULCUK6).

Already Tried:

  1. Testing SIM (my SIM works when in my wife's phone; her SIM--also EE--works in her phone but not in mine.)
  2. Calling EE, although the fact the SIM works in another device implies it's not the network
  3. Restarting device
  4. Switching airplane/flight mode on and off again
  5. Disabling wifi
  6. Disabling Bluetooth
  7. Checking "Data saver" is off
  8. Checking "Set data limit" is off
  9. Restarting in safe mode
  10. General Management > Reset > Reset settings
  11. General Management > Reset > Reset network settings
  12. General Management > Reset > Factory data reset
  13. Deleted and manually recreated APN
  14. Installed "Samsung Members" app, and ran diagnostics tests (no errors found)
  15. Deleted cache partition and formatted device using recovery mode

I'm at a loss. Is there anything else I can try?

 

0 Helpful
10 REPLIES 10
JDPL42
Visitor

‎15-01-2024 11:52 AM

Ok everyone I have just joined the community.. 

I have to say that I have a Samsung S8+ and found out yesterday that if you are with Ee you will not be able to use your mobile data ( apparently) if you have an Android 9 or below. Why that is of course only Ee knows. I don't mean the technical people because they just work for Ee. I mean the IT engineers. 

I joined Ee because Bt wound up their mobile service but no-one at Bt told anyone having an Android 9 or lower that they would not get mobile data working with Ee on their phones. I hope that this clarifies this topic. 

0 Helpful