The EE Community

Unblocking phone

Hi can someone help me unblock my phone from ee. I put a different network carrier sim in my phone and it said sim network pin blocked. Enter network PUK. I asked the other sim network for the puk network and that didn't work. Said I should contact E...

Moderate NAT: UPNP not succesful - PS5&XBox - WiFi 7 Router

Hi, I've seen a few threads taking about this but it seems that they've never been resolved. I game using PS5/XBox and since upgrading from BT to EE have been hit with the above problem. The XBox will display 'moderate NAT UPNP not successful'. If yo...

charges for 0843 and 0845 numbers calling me!

I dont understand why there are charges for two numbers calling me - one is an 0845 and one is a 0843 number I have been charged for a 16 sec call for each of them even though I did not answer!  What kind of scam is this!  

Re mobil phone. Ill

I cant pay my mobil phone bill until, 4th July, as I've no money untill then.

Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow

Hi AllI have the 1.6 Gbps package.I get full speeds over WiFi from both the “Smart Hub Pro” and the Smart WiFi Plus. My issue is speeds over Ethernet when going via the smart WiFi plus. The below is using all wired using cat 7e.ONT -> SMART HUB PRO -...

Downgrade Broadband

Hi,How do I go about downgrading the broadband package I have?  It's too expensive to pay now.Thanks.

Double charged for eu roaming

My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...

Checking my pay as you go plan to make sure I haven’t cancelled by mistake

Raffle request

Hi I run a non profit u7 football team and I'm trying to collect prizes to run a raffle to raise fund for there raincoats, kits, equipment ect for the upcoming season is there anything you could help with and donate even something small thankyou