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Issues Unlocking Device

Lloydlf
Visitor

‎24-07-2024 08:12 PM

I have bought a second hand Huawei P30 Lite and it's locked to EE. I have tried to enter the IMEI code on the EE website to unlock it but continuously get this error message. I've tried the phone number but it's a recorded message and then it hangs up. I'm going travelling in a few days and currently have no working phone. Could I please have some advice on how to solve this issue. 

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0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎24-07-2024 09:00 PM

Hi @Lloydlf 

You'll need to call during office hours. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team

‎25-07-2024 08:03 AM

Morning @Lloydlf 

Thanks for coming here 🙂

Please call us on 0800 956 6000 and select new/joining EE, no number will be needed to speak to one of our mobile guides to get this looked into 🙂

Leanne. 

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