NCK Code

[scottmorrison88]

Hi

My contract ended, so I went with a SIM only deal on a different network and ported my number over. When putting the new sim in my old phone, it asks for an nck code. I've tried to get this on the website but I keep getting an error advising there is an issue at EE end and to try later. There is no web chat available, and when I ring, it won't let me continue because the mobile number I enter is no longer EE's. 

My phone at this point is useless without WiFi, please can someone advise how to get an NCK number?

Thanks

[Chris_B]

@scottmorrison88  a NCK code is a device unlock code so you can use the device on different networks.   live chat is not available for this sort of service.   You can call customer service to request this and you don’t need to give a number.  Option 2 then option 4 

[scottmorrison88]

@Chris_B thanks for that. Can you confirm the number? The one I called had option 1 for mobile phones

[XRaySpeX]

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

[scottmorrison88]

@XRaySpeX I've tried daily since Thurs and get an error every time that there is an issue at EE's end, as mentioned in the original post. I'm now on with customer support and apparently they're getting the same problem?

[Katie_B]

Hi @scottmorrison88. 

Since your call with customer care have you been able tog et this resolved?

Katie