16-01-2023 10:06 AM
Hi
My contract ended, so I went with a SIM only deal on a different network and ported my number over. When putting the new sim in my old phone, it asks for an nck code. I've tried to get this on the website but I keep getting an error advising there is an issue at EE end and to try later. There is no web chat available, and when I ring, it won't let me continue because the mobile number I enter is no longer EE's.
My phone at this point is useless without WiFi, please can someone advise how to get an NCK number?
Thanks
16-01-2023 10:09 AM
@scottmorrison88 a NCK code is a device unlock code so you can use the device on different networks. live chat is not available for this sort of service. You can call customer service to request this and you don’t need to give a number. Option 2 then option 4
16-01-2023 10:11 AM
@Chris_B thanks for that. Can you confirm the number? The one I called had option 1 for mobile phones
16-01-2023 10:16 AM
You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.
16-01-2023 10:23 AM
@XRaySpeX I've tried daily since Thurs and get an error every time that there is an issue at EE's end, as mentioned in the original post. I'm now on with customer support and apparently they're getting the same problem?
16-01-2023 12:12 PM
Hi @scottmorrison88.
Since your call with customer care have you been able tog et this resolved?
Katie
24-07-2024
10:36 PM
- last edited on
24-07-2024
11:03 PM
by
MikeT
I've seen multiple posts of you giving absolutely wrong information to people. PUK AND NCK are 2 different things. Every post is you just copy pasting on this topic
24-07-2024 11:06 PM - edited 24-07-2024 11:08 PM
@NineFourski : Of course they are! I know that, you know that, everybody knows that! But show me where I mentioned PUK in the context of this thread about NCKs? You're having hallucinations & probably foaming at the mouth!