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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

4811 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4566 Posts

Orders

A place to ask questions about your orders from EE.

5094 Posts

Activity in Account

Flex pay message

Hiya. I have just received a message from 150 saying that I have an upcoming bill of over £900 from Flex Play. I immediately assumed it was spam however the number is genuine and there is no link to click to suggest a phishing scam. I am so confused ...

Rcpun by Visitor
  • 39 Views
  • 1 replies
  • 0 Helpful

Apple Music

Evening!So on Sunday I purchased an IPhone through EE finance and I forgot to add the Apple Music 6 month trial which was shown!As it’s a device only, I can’t send a text to 150 to activate it and it isn’t showing up on the EE app. Is there anything ...

Need to delete old accounts from EE.

Hello,I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked t...

APACHE060 by Valued Contributor
  • 21 Views
  • 0 replies
  • 0 Helpful

EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...

MarkGUK by Explorer
  • 60 Views
  • 2 replies
  • 0 Helpful

I need to know why my order was cancelled

I have been trying to get a new phone for 2 days. I finally managed to get through it on the app, made the order only to find out that it was cancelled without warning.My current phone's battery is unchargeable and running down into the 10%. I want t...

DanBy85 by Visitor
  • 33 Views
  • 1 replies
  • 1 Helpful

Contacting customer service to move to SIM Only

Hi , I tried to speak to someone on Saturday during the day and at 6.38 this evening and it said offices are shut. Do you know the actual hours to speak to someone about downgrading to a sim only contract thanks 

kjw7 by Visitor
  • 18 Views
  • 0 replies
  • 0 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 553 Views
  • 14 replies
  • 4 Helpful

Resolved! New contract

Hi when I upgraded my phone and contract yesterday 04/07/2025  i  noticed when in the shop I couldn’t get online. I had signal and was online in Costa coffee opposite prior to entering the shop. I upgrade my contract and was happy with the sales assi...

Lynee by Investigator
  • 251 Views
  • 13 replies
  • 2 Helpful