Account

Early upgrade device trade in

I renewed my contract last month and changed from iOS to Android. I've tried, but I can't make the phone work for me so I moved my esim back to my iPhone, but now stuck with a device I'm paying for, which I don't really want to be doing.I am now able...

Can I change inclusive extra before my plan starts?

Swapping to a sim deal next month with an inclusive extra but accidentally selected the wrong one - is it possible to change this at all?

complaint (ref: ID********)

Hi from EE. We've closed your complaint (ref: ID********). We really appreciate your patience and understanding. If you have any more questions, please call 150 from your EE mobile and one of our Guides will help you. You can also visit ee.co.uk/go/...

Cannot link Broadband account to EE acount

I'm so frustrated right now. I switched my broadband from BT to EE as they have been promoting!I already had an EE account which had been used a long time ago for mobile dongle but inactive. After the switch, I don't have access to my new EE broadban...

Account of my mobile is not showing on website or app

This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile. So now I just even cannot check what mobile plan I have, because when I log...

after cancellation still EE sending bill

Hi everyone,I’m a bit confused and need some advice. Back in June, I asked EE to cancel my plan (both broadband and mobile SIM) and I also paid the final bill at that time. Since then, I haven’t been using the service.But now, after almost two months...

I ordered the iPhone a couple of days ago and I’ve had no update.

When will my phone be dispatched??

EE NHS Perk

Had an ongoing issue for the last couple of years with my NHS EE perk account. Whenever I login, it still gives me the following:ACCOUNT DEACTIVATEDYour account has been deactivated as your registration was not completed within the allowed time frame...

Upgrading via APP vs 150

Hi All,First post - I am attempting to upgrade partner's phone but after trying to use the app and website (on various devices, various browsers) it keeps advising me to simply call 150 - however their prices are MUCH dearer than the ones offered to ...

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...