Account

Why has EE Billed me twice in one month?

I have been charged twice for my broadband on 22 and the 30th April? They are exactly the same amount? I cannot call EE, as seems to be the only option, how do I get in contact via EE or other online ways to get this rectified?@CustomerService Thanks

Upfront payments not being refunded

On April 19th I applied for a phone contract which was approved and I paid the £30 upfront fee. The next day I received an email asking me to contact EE due to there being an issue with Flexpay. I contacted them through chat and was told there had be...

billing

I have received an email saying I have an over due payment only had my phone for two weeks they are saying for a business account I dont have any business of any kind not even used my mobile yet

ee top up Vesta

1 May received text from 150 telling me I had used 80% of minutes allowance.I only call with wifi calling.1 May received text from 'EE' thanking me for topping up. Bank notified me of ee Vista payment.6 May no top up has been applied, no service avai...

ordered a new phone and yet again no contact from ee

Back order when upgrading and trade in

Hi,I placed an order to upgrade my device on the EE app, and implemented a trade in. This was confirmed and i received an email on 2 May to confirm this. It said initially it would be despatched within 7 days. I have just checked the status of this a...

Resolved! Still waiting for dispatch

Last week, I ordered a phone and received an email saying thank you for your order, since then I’ve received nothing, I’m stuck waiting for a phone that might or might not even be delivered. What do I do?